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| 1. |
How
can I contact Hermando.com™?
We'd love to assist you! Simply email, fax,
telephone or write to us. Your message will be returned just as soon
as possible.
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| 2. |
Do you accept International
orders?
At this time, we only accept orders from the
United States, Puerto Rico, U.S. Virgin Islands, Guam, American Samoa,
APO/FPO (U.S. Military), and Canada. |
| 3. |
How do
I order Hermando.com™ products?
Our 4 step guide to secure shopping is quick,
easy, and worry-free. Click 'Helpful Shopping Tips'
to read our 4 step shopping guide. |
| 4. |
What forms of payment do you
accept?
We offer 5 convenient payment options - US funds
only please.
- Online Credit Card Orders
 
- Credit Card Orders By Mail
- Personal Checks - continental U.S.,
Alaska, and Hawaii residents only.
- Money Orders
- Cashier's Checks
- No. C.O.D.'s
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| 5. |
Is it
safe to order from Hermando.com™?
Hermando.com™
respects and protects the privacy and security
of our online visitors and shoppers. Nothing is more important
to us. We want visiting and shopping at
Hermando.com™ to
be a fun, enjoyable, worry-free experience for everyone...
children, parents, and educators!
Hermando.com™'s
TOP PRIORITY is to ensure that all personally and non-personally
identifiable information we receive through the use of our website is
secure against unauthorized access. Hermando.com™ uses state-of-the-art software utilizing
the industry standard Secure Socket Layer (SSL) encryption for all
credit card transactions. Your scrambled credit card information
can only be decoded by Hermando.com™
.
If however, you don't feel comfortable
ordering online, we offer easy, quick shopping by mail, fax or
purchase order. Please read our Privacy-Security-Legal Policy
for specifics.
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| 6. |
When will my credit card be
charged?
Once your order has been shipped from our shop,
your credit card order will be processed. You will receive an email
confirming the charge to your credit card and shipment, so you can
expect delivery. |
| 7.
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Will I be charged a sales tax?
An 8.6% sales tax will be automatically added to
orders from Washington state residents only. |
| 8. |
How much does shipping cost?
Shipping fees are based on the total amount of
your order. Fees include shipping, handling, and insurance.
Hermando.com™
Value Based Shipping Rates*
|
PURCHASE
TOTAL
|
SHIPPING
CHARGE
|
| $00.00
- $25.00 |
$5.95 |
| $25.01
- $50.00 |
$6.95
|
| $50.01
- $75.00 |
$9.95 |
| $75.01
- $100.00 |
$11.95
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| $100.01
- $200.00 |
$14.95
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| $200.01
- $300.00 |
$17.95
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| $300.01
- $500.00 |
$21.95 |
| 0ver
$500.00 |
Please
contact
Customer Service. |
Premium Shipping Charge:
An additional $10.00 fee for all deliveries to Alaska, Hawaii, Puerto
Rico, U.S. Virgin Islands, Guam, American Samoa, and Canada.
Shipping rates apply for single delivery
orders. Orders with split deliveries to additional addresses, the same
shipping rates apply for each separate delivery. Please contact
Customer Service for assistance.
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| 9. |
How will my order be shipped
and when will it arrive?
Standard Ground Service by United Parcel Service
(UPS) or Priority Mail Service by the United States Postal Service (USPS)
for all deliveries within the continental United States. We will
select the best method of shipment (UPS or USPS) based upon your
location. Once your order has been shipped, please allow 4 -10 days
for delivery - based upon your location.
Premium Shipping Charge:
An additional $10.00
shipping fee will be applied for all deliveries to Alaska, Hawaii,
Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, and
Canada. Once your order has been shipped, please allow 7 -10 days for
delivery - based upon your location.
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| 10. |
How can I track my order?
Packages Shipped By UPS:
Once you have received
an email from us with your UPS tracking code, you can check the status
of your shipment by going to:
http://www.ups.com.
Click on 'Tracking', enter your tracking
number, and click on 'Track'. You can instantly track your UPS
Hermando.com™
package anytime, anywhere in the world.
Packages Shipped By USPS: Once you have
received an email from us with your order's USPS number, you can track
the status of your shipment by going to:
http://www.usps.gov
Click 'Track/Confirm' and enter your
package's USPS number. The USPS offers delivery confirmation for
packages shipped Priority Mail. You can receive the date and time your
package left our local postal center. You can also receive the date
and time your package was delivered. If problems occurred, you'll
receive a date and time delivery was attempted, or notification that
your package was forwarded or returned.
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| 11. |
Can I cancel my order?
Hermando.com™ orders are generally processed within 24 hours
upon receipt of the customer's Order Confirmation. Please contact us
immediately. If your order has not been shipped, we will cancel your
order. No problem.
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| 12. |
Can I return my purchase?
We want you to be thrilled with your purchase.
We offer, for your convenience, Mrs. Twiggles' TIP TOP TIP 'Try Before
You Buy' assortment of KIDS TALK!® Lessons. Please know that all sales
of KIDS TALK!® Lesson Variety Snap-Packs are
FINAL. No exceptions.
If however,
you receive a damaged Snap-Pack, we will gladly exchange the damaged
Snap-Pack for another of the same Snap-Pack number.
Simply complete the enclosed
exchange slip and tuck it into the damaged Snap-Pack and return,
within 30 days, to Hermando.com™.
You will also be reimbursed for your
damaged-exchanged package shipping fees.
All other Hermando.com™ products (not including KIDS TALK!®
Lesson Variety Snap-Packs) are gladly accepted for an exchange and/or
refund (less shipping and handling) if returned within 30 days from the date on your
Hermando.com™ invoice and in original, 'mint', resale
condition.
Please complete the enclosed Hermando.com™
exchange/return slip and enclose it with
your exchange/return.
If you should return any/all of your order
(not including KIDS TALK® Variety Snap-Packs) in a condition
unsuitable for resale and/or later than 30 days from the date on your Hermando.com™
invoice, you will receive an exchange and/or
credit voucher only.
Please send all exchanges and/or returns to:
Hermando.com™
Exchange/Return Dept.
P.O. Box 22150
Seattle, Washington 98112 |
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| 13. |
What
are my 'Terms of Agreement' for visiting and ordering from
Hermando.com™?
Hermando, Mrs. Twiggles and all their pals are
so pleased you stopped by our website.
Here are just a few important notes for you
to understand and agree to when visiting and/or ordering from Hermando.com™.
If you can not agree to these terms,
please do not use this website…
- I
understand and agree that
Hermando.com™ will not, under any circumstances,
sell or give away any of my - or my children's - personal
identifying information.
- I understand and agree that all
KIDS TALK!® Lesson Variety Snap-Pack sales are
final. No exceptions.
- For all other Hermando.com™ products (not including KIDS TALK!®
Lesson Variety Snap-Packs), I understand and agree that to be
eligible for an exchange/refund,
(less shipping and handling), my order must be returned in its
original, 'mint', resale condition, within 30
days from the date on my Hermando.com™ invoice. If my product
exchange/return is not in its original, 'mint', resale condition
and/or is received later than 30 days from the date on my Hermando.com™·
invoice, I will receive an exchange
and/or credit only.
- My Purchase Order payment must be paid in
full within 30 days upon receipt of my order.
- I understand and agree that all text,
graphics, trademarks, and registered trademarks contained
throughout this website and all Hermando.com™· products are fully and legally
protected as stated under the United States Department of Patents
and Trademarks and may not be copied or otherwise reproduced in
any form without the express written permission of Hermando.com™.
- Please refer to
our Privacy
Security Legal Policy for specifics.
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| 14. |
Which
browsers support Hermando.com™?
Internet Explorer 4.0 and above or Netscape
Navigator 4.0 or above.
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| 15. |
Where
else can I visit Hermando.com™?
Come visit us! If you forget Hermando's name or
how to spell it (we won't tell him!), you can find us at the following
URL's…
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